When you found your website is virus infected, the first thing to do surely is to contact technical support to look into it and help clean the server right? It would be great if the support team would assist on this, and further prevent the same problem occurring again in future.
Our justhost review site had been infected with virus several times, with virus injecting html codes to website files and loading the virus whenever the webpage load. We have the website clean several times, but the virus keep returning after few days. Yup, something wrong with the server we doubt.
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The justhost support that we live chat with isn’t helping either. The conversation is as following.
“All our operators are currently assisting others customers. You are currently in position 1 Thank you for your patience. An operator will be with you shortly.
You are now chatting with ‘Lind—’
Lind—: Welcome to Live Chat support, how may I help you?
Me: hi, my website is with virus once again.
Lind—: Please download all files on computer
Me: two days ago, it was with the same issue. THere is virus downloader detected when the website loaded.
Lind—: scan files
Lind—: and reload
Me: from cpanel?
Lind—: yes
Lind—: or using ftp programMe: i cant find the virus scan tool from cpanel. where is it located?
Me: i got the web files all deleted clean, and reupload to server with the wordpress blog files. Everything was ok, after another day, the virus return. could it be server infected?Lind—: The location comes with the details provided with scan result“
We have been hosting with justhost for sometime, so far the experience is ok. A good cpanel hosting with good price, that is what we think about justhost hosting. Unfortunately, recently our justhost review site had been hacked in again, and site planted with downloader virus. This is not the first time we encounter this, and we view it as high severity.
When we visited our website today, our computer antivirus detected a virus downloader that attacking firefox web browser. Fortunately, the virus get detected and clean away. The virus defination is “JS/Downloader.Agent”. The question is how this virus get into our web space. Definately, there is some vulnerability on the hosting server. We already have strong password for cpanel, ftp and wordpress login.
For today, we think justhost sucks alot. Unsecure server is bad for any website, not to mention ecommerce website that carry out online commerce world wide. You don’t want to prompt your customer with virus downloader alert and ask them to clean it.
We already clean our hosting space once again, deleting everything from our web files folder, hopefully remove the virus infection. And now, we are managed to clean it, and website back to normal without the downloader.
For the price $3.45/mo, we are hoping for secure web hosting services, and justhost need to improve on this. For twice our justhost website get hacked in, and this is annoying. Justhost sucks? Yes it is!
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