Justhost shared hosting package is supporting the feature of osTicket, an open-source script that is available in cPanel control panel. OsTicket is a ticket support system which is simple and free to install. With osTicket system, it will make your website to more powerful and ensure your help desk system is custom designed for the specific needs of your business.

To begin installing osTicket, firstly you will want to have your MySQL database’s hostname, a user name and password before you can continue. Next, download the latest osTicket version from the Fantastico. Uncompressed those files and upload them onto your Justhost server. Save it to /osTicket/directory. Then simply use your FTP client and transfer the files. Make sure that the osTicket installation directory’s settings.php file has the proper settings to be modified by the osTicket installer. Then, you navigate to this address by your web browser. http://www.YourDomainName.com/osTicket/setup/. Lastly, the osTicket script should run smoothly on your website.

Put your website online and bring your products and services online, reach out to even more customers and get more sales revenue from the Internet. To provide customer support to them, you can use the support centre software like this one, and allow your customer to create email ticket and send it to you. You can reply and response to their request according to the ticket, and follow up on the progress in organized manners. All these are made possible with Justhost web hosting plan that support the vase variety of software and web application.

There are few ways for you to upload files to your new Justhost hosting account. First of all, make sure you already have a Justhost hosting account signup and setup, the setup email will arrive at your mailbox, and you need the FTP login information inside.

Either you login FTP via FTP client software, or via cPanel FTP file manager. These are the two common ways for you to upload files to Justhost server and download files from server. For bulk files uploading, huge amount of files, definitely you will need a file transfer client program for example FileZilla. Download and install it, and add the FTP connection to your new just host account. Login to the FTP server and browse to “/public_html” folder, here is where to upload your files to Justhost account. Files located here will appear online in your website.

As an alternative, you can use the cPanel file manager to manage the small amount of file transfer. Login just host cPanel and go to file manager. It is similar to FTP client, its web based program, and here you can perform all type of FTP function. Manage your web server files here, organizing files and perform upload download files.

If you are having add-on domain name with Justhost account, for the add-on website to work, you have to upload the files to the add-on domain folder instead. For example here is “/public_html/domain1″, all files you uploaded to this subdirectory will appear on the add-on domain website.

Their hosting plan allow unlimited domains hosting, hence you can add multiple websites in one hosting account. Make sure you are uploading files to the correct folder and subdirectory.

How fast is Justhost FTP service connection time and response time?
We are testing this their FTP and here is our review. We are able to connect and access the web directory within 3 seconds.

“Status:    Resolving address of justhostreviews.org
Status:    Connecting to 50.87.111.61:21…
Status:    Connection established, waiting for welcome message…
Response:    220———- Welcome to Pure-FTPd [privsep] [TLS] ———-
Response:    220-You are user number 9 of 1000 allowed.
Response:    220-Local time is now 09:47. Server port: 21.
Response:    220-This is a private system – No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 15 minutes of inactivity.
Command:    USER hidden
Response:    331 User hidden OK. Password required
Command:    PASS *******************
Response:    230 OK. Current restricted directory is /
Command:    SYST
Response:    215 UNIX Type: L8
Command:    FEAT
Response:    211-Extensions supported:
Response:     EPRT
Response:     IDLE
Response:     MDTM
Response:     SIZE
Response:     REST STREAM
Response:     MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response:     MLSD
Response:     AUTH TLS
Response:     PBSZ
Response:     PROT
Response:     ESTA
Response:     PASV
Response:     EPSV
Response:     SPSV
Response:     ESTP
Response:    211 End.
Status:    Connected
Status:    Retrieving directory listing…
Command:    PWD
Response:    257 “/” is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (50,87,111,61,146,80)
Command:    MLSD
Response:    150 Accepted data connection
Response:    226-Options: -a -l 
Response:    226 21 matches total
Status:    Directory listing successful“

If anyhow your Justhost FTP account is having problem; unable to connect FTP server, login problem, connection error, FTP error, or anything concerning FTP services… you can now contact Justhost support team via online live chat support, email support or phone support.

From JustHost web hosting package specification, they are now offering FrontPage 2000/2002 Extensions, both versions are provided. And now we are going to look into Justhost FrontPage and its installation process. If you are create and design website using FrontPage software, it’s necessary to have this FrontPage extension enable in your Justhost account. For the convenient, you can activate FrontPage extension for your web hosting and this allows the FrontPage application to directly update the web files without manually FTP upload.

Here is the screenshot taken from our Justhost web hosting account which showing the FrontPage Extensions.

“Justhost Frontpage Extensions allow you to publish your site directly from the FrontPage application. This means that you will not have to upload files through FTP, or another method. Warning: Installing or uninstalling Frontpage Extensions will result in the loss of all “.htaccess” files in your web area. Any changes you have made to your “.htaccess” files will be lost. Any directories you have protected with WebProtect will become unprotected until you reprotect them.“

In order to run FrontPage created websites, you need to enable the FrontPage extensions for the particular domain. To have this done, go to cPanel and FrontPage installation link. In here, you can select domain name to activate with the FrontPage extension. Remember to activate the primary domain name with FrontPage in first place before doing the same for the other addon domain.

View Justhost FrontPage extension!

If you require secure shell SSH access to your cPanel hosting plan, you will need to add these service to your existing account. SSH is UNIX command interface that allow you to control web server remotely. Verification of identity will be require for SSH access application, and you need to pay the price of $19.95 per year in order to gain secure shell access to this server. This is discount price, previously selling $39.90 per year. A 50% discount price!

View JustHost SSH secure shell here!