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Justhost shared hosting package is supporting the feature of osTicket, an open-source script that available on Justhost cpanel control panel. OsTicket is a ticket support system which is simple and free to install. With osTicket system, it will make your website to more powerful and ensure your help desk system is custom designed for the specific needs of your business.

To begin installing osTicket, firstly you will want to have your MySQL database’s hostname, a user name and password before you can continue. Next, download the latest osTicket version from your Justhost fantastico available on Justhost cPanel control panel. Uncompress those files and upload them onto your Justhost server. Save it to /osTicket/directory. Then simply use your FTP client and transfer the files. Make sure that the osTicket installation directory’s settings.php file has the proper settings to be modified by the osTicket installer. Then, you navigate to this address by your web browser. http://www.YourDomainName.com/osTicket/setup/. Lastly, the osTicket script should run smoothly on your website.

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