Justhost shared hosting package is supporting the feature of osTicket, an open-source script that is available in cPanel control panel. OsTicket is a ticket support system which is simple and free to install. With osTicket system, it will make your website to more powerful and ensure your help desk system is custom designed for the specific needs of your business.
To begin installing osTicket, firstly you will want to have your MySQL database’s hostname, a user name and password before you can continue. Next, download the latest osTicket version from the Fantastico. Uncompressed those files and upload them onto your Justhost server. Save it to /osTicket/directory. Then simply use your FTP client and transfer the files. Make sure that the osTicket installation directory’s settings.php file has the proper settings to be modified by the osTicket installer. Then, you navigate to this address by your web browser. http://www.YourDomainName.com/osTicket/setup/. Lastly, the osTicket script should run smoothly on your website.
Put your website online and bring your products and services online, reach out to even more customers and get more sales revenue from the Internet. To provide customer support to them, you can use the support centre software like this one, and allow your customer to create email ticket and send it to you. You can reply and response to their request according to the ticket, and follow up on the progress in organized manners. All these are made possible with Justhost web hosting plan that support the vase variety of software and web application.