When you found your website is virus infected, the first thing to do surely is to contact technical support to look into it and help clean the server right? It would be great if the support team would assist on this, and further prevent the same problem occurring again in future.
One of our website has been infected with virus several times, with virus injecting HTML codes to website files and loading the virus whenever the webpage load. We have the website clean several times, but the virus keeps returning after few days. Yup, something wrong with the server we doubt.
The Justhost support that we live chat with isn’t helping either. The conversation is as following.
“All our operators are currently assisting others customers. You are currently in position 1 Thank you for your patience. An operator will be with you shortly.
You are now chatting with ‘Linda’
Linda: Welcome to Live Chat support, how may I help you?
Me: hi, my website is with virus once again.
Linda: Please download all files on computer
Me: two days ago, it was with the same issue. There is virus downloader detected when the website loaded.
Linda: scan files
Linda: and reload
Me: from cpanel?
Linda: or using ftp program
Me: i can’t find the virus scan tool from cpanel. where is it located?
Me: i got the web files all deleted clean, and re-upload to server with the wordpress blog files. Everything was ok, after another day, the virus return. could it be server infected?
Linda: The location comes with the details provided with scan result“